Privacy Policy

MITS SOLUTIONS LLC website is owned by MITS SOLUTIONS LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by MITS SOLUTIONS LLC, and provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the MITS SOLUTIONS LLC website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

What Personal Information We Collect

When you visit MITS SOLUTIONS LLC, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We may also collect the personal data you provide to us directly, including but not limited to:

• Name and surname

• Address

• Email address

• Phone number

• Payment and billing information

• Shipment, load, or freight booking details (pickup/delivery locations, cargo/vehicle information)

• Any other information you submit through a form, quote request, or account registration

We collect this information during registration, quote requests, load bookings, or other interactions in order to fulfill our services and any agreement between us.

How We Use Your Personal Information

Our top priority is customer data security, and we process only the minimum amount of user data necessary to operate our website and provide our freight and car-hauling services. We use the information we collect to:

• Provide, schedule, and manage freight and car-hauling services, quotes, and bookings

• Communicate with you about your shipment, dispatch, billing, or account, including via SMS text message where you have opted in

• Identify potential cases of abuse and establish statistical information regarding website usage

• Respond to inquiries and provide customer support

• Send newsletters or marketing communications, where you have opted in
  

Information collected automatically is used only to identify potential cases of abuse and to establish statistical information about website usage. This statistical information is not aggregated in a way that would identify any particular user.

You may choose not to provide certain personal data, but you may then be unable to take advantage of certain features, such as receiving a quote, our newsletter, or a direct response to your inquiry. Users who are uncertain about what information is mandatory are welcome to contact us using the information below.

Who We Share Your Personal Information With

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: With third-party vendors who help us operate our business, such as payment processors, dispatch/load-board platforms, or SMS/text messaging providers, solely to the extent necessary to provide our services to you.

• Legal and safety reasons: Where required or permitted by law, such as to comply with a subpoena or similar legal process, or where we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

• Business transfers: In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality arrangements.

SMS/Text Messaging Privacy

If you opt in to receive SMS text messages from MITS SOLUTIONS LLC, we collect and use your mobile phone number solely to send you the messages you have consented to receive (such as dispatch, load, delivery, or account notifications). No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described above (such as service providers who technically deliver the messages, or disclosures required by law) still apply.

You may opt out of SMS messages at any time by texting STOP, and you may request help by texting HELP or visiting our website.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of such other websites or third parties. We encourage you to review the privacy statements of each website that may collect personal information.

Information Security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data in our control and custody. However, no data transmission over the Internet or a wireless network can be guaranteed to be 100% secure.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact Information

If you would like to contact us to understand more about this Privacy Policy, or wish to contact us concerning any matter relating to your individual rights and personal information, you may reach us at:

mitssolutionsllc@gmail.com or +1(980) 414-3271